Frequently Asked Auto Repair Questions: Milestone Motors

Our goal is to make your service experience as seamless and convenient as possible. To support this, we offer a complimentary pick-up and drop-off shuttle service through Uber or Lyft. Additionally, we provide loaner vehicles to ensure you’re never without transportation while your car is in our care.
Our service bays operate on an efficient overlap system—this means the bays are always occupied with a vehicle, maximizing productivity. Once repairs on one vehicle are completed, the next scheduled appointment is immediately brought in for service. Please note that vehicles must be dropped off for service and maintenance.

At Milestone Motors, we strive to provide efficient and convenient service for all our clients. For basic maintenance services—such as oil changes, fluid checks, filter replacements, and spark plug changes—our goal is to complete and return your vehicle on the same day if it arrives in the morning. In the event additional time is required, we are happy to accommodate you through our loaner car program.
For diagnostic services, most vehicles are evaluated within 1-2 business days. Throughout the process, we will provide regular updates to ensure you are informed every step of the way.

Yes, please bring your warranty documentation for us to have the full details of the coverage.

At Milestone Motors, we are committed to delivering exceptional quality and peace of mind. We offer a limited lifetime warranty on all repairs performed by our expert technicians. To uphold this warranty, we exclusively use parts supplied by us and do not accept third-party components. Additionally, we only undertake repairs that include our comprehensive warranty coverage. For more information about our limited lifetime warranty, please visit https://www.milestonemotorspb.com/warranties/.

At Milestone BMW Motors, we prioritize training and professional development to ensure our team delivers the highest level of expertise. Our technicians hold ASE certifications, as well as specialized credentials in hybrid and fully electric vehicle technologies. In addition, we engage in quarterly and annual continuing education programs to stay current with the latest advancements in European automotive technology. This commitment enables us to provide cutting-edge service for every vehicle we work on.

We perform an initial scope on the vehicle to address the client’s concern. What does this entail? The initial scope is a comprehensive evaluation of the issue. This includes connecting the vehicle to our factory diagnostic software to analyze fault data for patterns or frequency, reviewing our archives for similar issues we have successfully repaired, consulting our subscribed technical support databases, and performing relevant test plans. These steps help us determine the necessary repairs or identify if additional testing or disassembly is required.
If further testing or disassembly is needed, there will be an additional charge, which will depend on the time and type of testing required. Please note that this initial scope does not guarantee that further testing will not be necessary.
One of the advantages of servicing your vehicle at a specialty shop is our extensive experience—approximately 80% of the time, we have encountered and resolved similar concerns before. This expertise often helps save clients money on the total cost of repairs.

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